Refund and Cancellation Policy

Effective Date: 30 August 2026

At SK Gardens (skgardens.in), we take great pride in delivering healthy, happy plants and quality gardening tools right to your doorstep. Because live plants are highly perishable, our cancellation and return processes are designed to be fair to both our customers and our business.

Please read the following policy carefully before placing your order.

1. Order Cancellation

We process and pack orders quickly to ensure the plants spend as little time in transit as possible.

Before Dispatch: You may cancel your order for a full refund if the order has not yet been packed and dispatched. To request a cancellation, please contact us immediately at Phone: +91 88702 56835 with your Order ID.
After Dispatch: Once an order has been handed over to our courier partners, it cannot be cancelled.

2. Return & Refund Policy for Live Plants

Live plants naturally experience minor stress during transit (e.g., a few yellow or dropped leaves, slight drooping). With proper watering and care, they will recover quickly.

We do not accept physical returns of live plants. However, we do offer refunds or replacements under the following strict conditions:

What is Covered (Eligible for Refund/Replacement):

The plant arrives completely dead or irreparably damaged.
The wrong plant was delivered.
The package was lost in transit by the courier.

What is NOT Covered:

Minor transit shock (wilted leaves, a few broken twigs, or dried flowers).
Variations in plant size or color (plants are natural living things; the delivered plant may look slightly different from the website display picture).
Plants that die after a few days in your care due to improper watering, repotting, or light conditions.

How to Claim a Refund or Replacement for Plants:

Mandatory Unboxing Video: You must record a clear, continuous unboxing video starting from the sealed package to the final plant inspection.
Reporting Time: You must notify us within 24 hours of delivery.
Process: Send your unboxing video, photos of the damaged plant, and your Order ID to [Insert Email/WhatsApp Number].
Resolution: Once our team verifies the damage, we will issue a free replacement plant or a full/partial refund for the damaged item, based on your preference and inventory availability.

3. Return Policy for Non-Plant Items (Garden Tools)

For gardening tools and non-perishable accessories, we accept returns within 7 days of delivery.

The item must be unused, in its original condition, and in the original packaging.
To initiate a return, contact us with your Order ID.
Note: Return shipping costs for non-defective tools are the responsibility of the customer.

4. Refund Processing

If your cancellation or refund request is approved:

Refunds will be processed back to the original method of payment (Credit Card, Debit Card, UPI, or Net Banking).
Please allow 5 to 7 business days for the credited amount to reflect in your bank account, depending on your bank’s processing times.

5. Failed Deliveries

If a delivery fails because the customer provided an incorrect/incomplete address, or the customer was unavailable to receive the package after multiple courier attempts, no refund will be provided, as the live plants will not survive the return journey to our nursery. Please ensure your shipping address and contact number are accurate during checkout.

6. Contact Us

For any issues regarding your order, cancellations, or refunds, please reach out to our support team:

SK Gardens

Email: mail@skgardens.in
Phone: +91 88702 56835
Address: SK Gardens, near Trinity Hospital, Kannumamoodu, Parassala, Thiruvananathapuram